Refund Policy

Last updated: 27 October 2026

Token packages are digital goods

Tokens are credited to your account immediately after a verified payment. Because they are a digital balance, the refund treatment depends on whether they have been used.

When a refund is possible

• Unused balance — if no tokens from a purchase have been consumed by a request, a refund can be reviewed.
• Duplicate or failed charge — if you were charged but tokens were not credited, or a charge happened twice, contact support with your payment reference and it will be corrected or refunded.
• Technical failure — if a confirmed platform fault prevented use of purchased tokens.

When refunds are not available

• Tokens already consumed by submitted requests.
• Requests that completed successfully but didn’t return the data you expected — module availability is described before purchase and on the Features page.
• Accounts suspended for violating the Responsible Use rules.

How to request a refund

Use the contact page or the in-console support channel. Include the email on your account and the payment reference from your gateway receipt. Approved refunds return to the original payment method through the gateway’s own process.